Refund Policy

This policy applies to all paid AIHonest (aihonest.ai) subscription plans (Starter / Pro / Pro + Chinese Engine Pack, monthly and yearly). Last updated: 2026-09-19.

7-day full refund promise: request within 7 days of purchase and with no more than 3 monitoring runs executed — that is the only condition for a full, no-questions-asked refund.

1. Full refund (7-day window)

Meet both conditions below and you get a full refund — no reason required:

① Request made within 7 days of payment; ② no more than 3 monitoring runs triggered on your account.

After review, refunds are issued via our payment provider (Lemon Squeezy) to the original payment method, typically arriving in 5–10 business days depending on your bank.
The same window and conditions apply to both monthly and yearly plans.

2. After the 7-day window

Past the 7-day window, payments are non-refundable — AI engine costs are incurred as monitoring runs execute, and the service is delivered continuously throughout each billing period.
You can cancel auto-renewal at any time (Billing page → Manage subscription; takes effect immediately). Access continues until the end of the current billing period, after which your account downgrades to the Free plan. Your historical monitoring data is retained, never deleted.

3. How to request a refund / cancel

Cancel (self-serve): log in and open the Billing page → Manage subscription → Lemon Squeezy Customer Portal.
Request a refund: email support@aihonest.ai with your account email and order number (visible on your receipt or Billing page). We reply within 2 business days.

4. Bank chargebacks — talk to us first

If something looks wrong on your statement, please email us first — almost every dispute resolves faster by email than through a bank.

Opening a chargeback with your bank may result in the associated account being frozen pending review; subscription benefits are paused during the dispute.
For chargebacks unrelated to the product (e.g. "I forgot I subscribed"), we will submit usage records to the payment network, and repeated abuse may result in refusal of service.

5. Cases not eligible for refund

Requests outside the 7-day window (see section 2).
Accounts banned for violating the Terms of Service.
Repeated "purchase — use — refund" abuse of this policy.

6. Statutory rights & misc.

This policy does not diminish any mandatory consumer rights you may have under local law (e.g. the EU/UK 14-day right of withdrawal for digital services).
Payments are processed by our Merchant of Record (Lemon Squeezy, LLC); your statement shows LEMSQZY*; sales tax/VAT is handled by them.
Questions? support@aihonest.ai — we are AIHonest, and transparency is the product.